TERMS & CONDITIONS

We look forward to welcoming you. We will do everything to make your stay unforgettable and we are always open to your suggestions.

Before you make any booking, please ensure that you have read the latest guidelines and/or regulations for your visit in Portugal. The latest regulations can be found on these sites:

• https://www.visitportugal.com/nl/content/covid-19-measures-implemented-portugal
• https://covid19estamoson.gov.pt/new-state-of-emergency-measures/)

When you make your booking, you are entering into an agreement with us. Please read our terms and conditions of booking below.

In these terms and conditions, “you” and “your” means all persons named on the booking (including anyone who is added or substituted later). “We”, “us” and “our” means the owners of Moinho Pangeia.

Online Reservations

Bookings made via this site are subject to the terms and conditions in force at the time of booking. This is to protect your security in carrying out the booking. In order to secure the reservation we ask you to pay a deposit of 25% of the total price.

Arrival and Departure

Payment

• Your reservation will be confirmed after we received a deposit of 25% of the total amount.
• 10 days or less before arrival we like to receive 100% of the total amount. We reserve the right to cancel a reservation if payment is not received by the due date.
• Payments can be made by
  • creditcard, however there is an extra charge of 3% creditcard fee
  • bank transfer, the details of the account will be visible when you book the dates of your visit

Cancellation by the Guest

We are a small business, so cancellations can have a big impact on us, especially if we have turned away potential guests in favour of someone who has already booked and who then cancels. We do, however, appreciate that unforeseen circumstances and also the situation because of Covid-19 can intervene, and we try to be as sympathetic and helpful as possible in such cases. If you need to cancel please do so at least one week before arrival, we will refund the total amount already payed by you and will not charge you for any costs. If you cancel less than 5 days before your arrival the cancellation policy of the Moinho is a charge of a cancellation fee equivalent to one (1) night’s stay.

Car Parking

A parking place for your car is available for guests’ use near the Moinho. Cars parked there are at owners risk.

Conditions of Stay

We have some standard rules that are designed to ensure that we comply with regulations relating to matters such as fire, health and safety, and to enhance the comfort and well-being of guests. We reserve the right to terminate your booking immediately without being liable for any refund or compensation where you engage in unacceptable behaviour that causes a disturbance or nuisance to the building and the environment. In such circumstances, any outstanding account must be settled.

Damage and Breakages

Please take care of our windmill and properties. You are responsible and liable for any breakages or damages which you cause to the accommodation or its contents. Please report these as soon as they occur especially if you accidentally spill something – it’s much easier to clean if we know what it is and act quickly. We do not normally charge for breakages, but we reserve the right to charge for repair or making good if the damage is significant.

Insurance

You are strongly recommended to take out personal travel insurance for all members of your party. Please note that not all insurance policies intended for travel are adequate to cover you for the stays featured on our website. It is your responsibility to ensure that the insurance cover you purchase is adequate for your needs. We do not check insurance policies.

Keys

You have access to the Moinho 24 hours a day throughout your stay using a set of keys given to you when you register on arrival. You have full responsibility of these keys for the duration of your stay. Lost keys will be charged at €15.00 per key plus any additional costs incurred if any additional work is required, such as, locks having to be changed.

Liability

We do not accept any liability for any damage, loss or injury to any member of your party or any vehicles or possessions, unless proven to be caused by a negligent act by ourselves.

Lost Property

We are happy to return items that have been left following departure. However, there will be a minimum charge of €15,00 to cover postage and packaging.

Missing Items

We reserve the right to charge for missing items.

Pets

Pets are permitted in the Moinho and on the adjoining land. Well behaved assistance dogs are welcome but please make sure your pet behaves as a perfect guest.

Prices

We reserve the right to change our prices at any time. This does not affect bookings already made.

Smoking

Smoking, including the use of e-cigarettes, is NOT permitted inside of the Moinho. Please note that offending guests may be liable for professional cleaning of the moinho and may be asked to leave the Moinho. Any outstanding balance of nights booked but not taken through early departure will not be refunded.

Termination Policy

We reserve the right, at its discretion, to terminate, without notice, an individuals stay where deemed necessary through unacceptable behaviour or as a result of actions which are likely to endanger or offend others (Please note that non compliance of our non smoking policy may constitute termination). In such circumstances any outstanding account must be settled, no refunds will be made.

TAX

All published rates are inclusive of tax at the current rate.

Wi-Fi Access

By using our Wi-Fi Service you agree to the terms and conditions of the provider. 

Terms and conditions

We reserve the right to amend these terms and conditions at any time.

You acknowledge and agree that all intellectual property rights (including, but not limited to, copyrights (including rights in software), trademarks, database rights, patents and inventions) in and relating to the service are owned by us and our licensors or contractors. Nothing in this agreement operates to transfer any such intellectual property rights to you.

If any provision of this agreement is found to be unenforceable by a court of competent jurisdiction, the other provisions shall nevertheless remain in full force and effect.

This agreement is governed by the laws of Portugal and the parties hereto submit to the non-exclusive jurisdiction of the Portuguese courts.